FAQ

What documents should I present at the depot when collecting my goods?

You will need a copy of the Air Waybill (AWB) and photo ID. You are not required to present any customs documentation as we utilise the same Customs Integrated Cargo System as the airlines so your AWB will be flagged in the system as customs cleared.

We recommend that you contact the airline bonded warehouse if you are collecting on behalf of another individual or company. In general, you are required to present a ‘letter of authority’ if you are collecting a consignment on behalf of another entity. Airline bonded facilities differ in their collection process and 3rd party requirements, so clarification is required prior to pick-up to ensure you have the correct documentation to prevent unnecessary delays.