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Australia Post

Australia Post Import Customs Clearance
Step One
  • You will be notified that your goods have arrived in Australia.
  • Simply complete the online form and submit all supporting documentation including your Parcel Post Notice and suppliers invoice/receipt.
Step Two
  • Your goods are assessed and the team at ACC apply duty minimisation strategies to ensure that duty and GST payable is as low as legally possible. Your declaration is lodged electronically with Customs for the quickest turnaround.
Step Three
  • Australia Post receives clearance information and releases your goods from Customs hold.
  • Australia Post will schedule delivery of your goods. *Delivery time is estimated at 5-8 business days.
Australia/Customs Notice

In the unlikely event that you do not receive your Customs Notice, please call Customs direct on 1800 007 678

Customs representatives will provide you with your Customs reference number that you can then use to submit a Customs Clearance request online with ACC.

Your supplier commercial Invoice
or Purchase receipt.

If you do not have a Receipt or Commercial invoice,
please download this document to make your Personal Declaration.

Select your service
Customs & Government Fees

$50 Processing/Gov. Entry Fee

We Guarantee Duty Minimisation for 4 years.

Duty and/or GST exemptions may apply.
Over 82% of Import trade into Australia, can potential gain duty free entry.
As a guide, if duty were to apply, allow 5% Customs Duty + 10% GST
Excluding Excisable goods such as Alcohol and tobacco products.

Additional charges for clearance services.

Submit your documentation online and allow ACC to take care of the rest. Your goods will be assessed and through our ‘Duty Minimisation Guarantee’ we will minimise any duty payable wherever legally possible. Declarations are lodged electronically with Customs and your imports cleared within four hours. Australia Post completes the process and delivers your goods to your door.

Goods imported into Australia are liable for Duty/GST. The Goods and Service Tax is now applicable to low value imports and goods valued at AU$1000 or less now incur GST. *Duty/GST still applies to alcoholic beverages, tobacco, tobacco products etc, no matter their value. If you are importing goods into Australia with a value over AU$1000, you will be required to complete a Customs declaration and must pay all due duties, taxes and charges. Once payment is received your goods will be released from Customs hold and Australia Post will schedule delivery of your goods.

ACC can help with all your import Customs clearance needs.

Trusted Customs Broker in Australia

Do I Need a Customs Clearance Agent to Clear Customs?

Yes, you should engage a trustworthy and reputable Customs Clearance broker if you are importing goods into Australia.

If you are importing goods into Melbourne, Sydney, Brisbane, Adelaide, Perth or the Gold Coast, and need Customs clearance in Australia, you need professional help. Whether you have a small, medium or large consignment, cargo restricted to personal effects or just a single item, we can clear your goods through Customs Australia-wide with no delays. Trusted by individuals, small and medium-sized enterprises and corporations alike, we simplify the Customs clearance process for the quick and easy release of your goods.

At Australian Customs Clearance (ACC), we provide a range of Customs clearance services to individuals and Australian businesses, as well as freight forwarders. Our brokers recognise that Australia's demand for imports and the trend in online shopping will continue to grow and our increasing focus on the retail market reflects this growth. Our Customs brokers value each and every client, offer their expertise to ensure your compliance and we provide a ‘Duty Minimisation Guarantee’ to save you money wherever legally possible.

Our Trade And Tariff Consultancy services include:

  • Tariff Classification Rulings and Reviews
  • Tariff Concession Order System
  • Customs Duty Management and Minimisation Strategies
  • Customs Tariff Classification
  • Customs Valuation Rulings
  • Free Trade Agreements
  • Preferential Tariffs
  • Origin Rulings
  • Duty Drawbacks
  • Anti-Dumping and Countervailing duties
  • Applications and advice for Trusted Trader Scheme, including compliance audits
  • Customs Compliance
  • Compliance Management Plans and audits
  • Customs Penalties and Prosecutions
  • Import Restrictions and Prohibitions
  • Commerce Marking
  • Intellectual Property and Trademarks
  • Policy By-Laws
  • Certain Inputs to Manufacture (CIM)
  • Space Concessions

The Australian Customs and Quarantine clearance process can be daunting, that's why you should rely on our highly-qualified, licensed Customs clearance agents at ACC. We combine our expertise with the very latest in technology using the world's leading Customs brokerage system, CargoWise One, from WiseTech Global. The enterprise-class management system simplifies the Customs process and enables us to manage even the most complex compliance requirements with ease. At ACC, we exchange data with our customers in real-time to ensure that you remain informed and receive the very highest level of service. If you want a reliable Customs broker in any city in Australia, look no further than ACC.

Why Use Australian Customs Clearance?

It's simple. If you are importing goods into Australia you need a licensed Customs broker and agent to assist you to meet your legal obligations, calculate import costs, lodge your declarations and clear your goods through Customs. As a proudly Australian owned company, our brokers have in-depth knowledge of the laws and continually evolving regulations regarding the import and export of goods to and from Australia.

We are one of Australia's leading Customs agents and have been awarded ‘Australian Trusted Trader’ status. ACC is also a recognised ‘Authorised Economic Operator’, and our highly qualified Australian Customs brokers adhere to strict standards and guidelines regarding the international movement of goods. Whether you are an individual enjoying a spot of online shopping or you are importing goods and expanding your business opportunities, you need a trustworthy Customs agent in Australia to ensure that you meet your legal obligations.

If you need a Customs broker or agent to assist you with your Customs clearance requirements in Australia then give the team at ACC a call today.