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Australia Post

Australia Post Import Customs Clearance


How it Works

Step One
  • You will be notified that your goods have arrived in Australia.
  • Simply complete the online form and submit all supporting documentation including your Parcel Post Notice and suppliers invoice/receipt.
Step Two
  • Your goods are assessed and the team at ACC apply duty minimisation strategies to ensure that duty and GST payable is as low as legally possible. Your declaration is lodged electronically with Customs for the quickest turnaround.
Step Three
  • Australia Post receives clearance information and releases your goods from Customs hold.
  • Australia Post will schedule delivery of your goods. *Delivery time is estimated at 5-8 business days.

What you Need

Australia/Customs Notice

In the unlikely event that you do not receive your Customs Notice, please call Customs direct on 1800 007 678

Customs representatives will provide you with your Customs reference number that you can then use to submit a Customs Clearance request online with ACC.

Your supplier commercial Invoice
or Purchase receipt.

If you do not have a Receipt or Commercial invoice,
please download this document to make your Personal Declaration.


What it Costs

Select your service
Customs & Government Fees

$50 Processing/Gov. Entry Fee

We Guarantee Duty Minimisation for 4 years.

Duty and/or GST exemptions may apply.
Over 82% of Import trade into Australia, can potential gain duty free entry.
As a guide, if duty were to apply, allow 5% Customs Duty + 10% GST
Excluding Excisable goods such as Alcohol and tobacco products.

Additional charges for clearance services.


Submit your documentation online and allow ACC to take care of the rest. Your goods will be assessed and through our ‘Duty Minimisation Guarantee’ we will minimise any duty payable wherever legally possible. Declarations are lodged electronically with Customs and your imports cleared within four hours. Australia Post completes the process and delivers your goods to your door.

Goods imported into Australia are liable for Duty/GST. The Goods and Service Tax is now applicable to low value imports and goods valued at AU$1000 or less now incur GST. *Duty/GST still applies to alcoholic beverages, tobacco, tobacco products etc, no matter their value. If you are importing goods into Australia with a value over AU$1000, you will be required to complete a Customs declaration and must pay all due duties, taxes and charges. Once payment is received your goods will be released from Customs hold and Australia Post will schedule delivery of your goods.

ACC can help with all your import Customs clearance needs.