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Shop Mate

Shopping Without Borders - Customs Clearance Without any Drama.


How it Works

Step One
  • You will be notified that your parcel has arrived in Australia.
  • Simply complete the online form and submit all supporting documentation including your ShopMate invoice and goods receipt.
Step Two
  • Your goods are assessed and the team at ACC apply duty minimisation strategies to ensure that duty and GST payable is as low as legally possible. Your declaration is lodged electronically with Customs for the quickest turnaround.
Step Three
  • Australia Post receives clearance information and releases your parcel from Customs hold.
  • ShopMate/ Australia Post will schedule delivery of your goods as per the ShopMate delivery schedule. *Delivery time is estimated at 5-8 business days.

What you Need

Your ShopMate Invoice
Your supplier commercial Invoice
or Purchase receipt.

If you do not have a Receipt or Commercial invoice,
please download this document to make your Personal Declaration.


What it Costs

Select your service
Customs & Government Fees

Goods ‹ $1,000 = Nil (Conditions apply)
Goods > $1,000 = 5% Duty, 10% GST + $83 Gov Fee
Goods > $10,000 = 5% Duty, 10% GST + $152 Gov Fee

We Guarantee Duty Minimisation for 4 years.

Duty and/or GST exemptions may apply.
Over 82% of Import trade into Australia, can potential gain duty free entry.

As a guide, if duty were to apply, allow 5% Customs Duty + 10% GST
Excluding Excisable goods such as Alcohol and tobacco products, these are much higher and based on weight / litres.

Duty Is calculated on the Price paid for your goods, plus and costs to get your items to the Airport in country of origin. Convert these charges to Australian dollars with the exchange rate for the day your goods left the Country of Origin this is the amount you pay your duty % on. GST is charged @ 10% on the Cost of goods + Freight + Insurance + Duty.

Additional charges for clearance services.


Australia Post ShopMate makes shopping at online stores that only deliver to a US address seem easy. ShopMate is a parcel-forwarding service that enables you to shop online as though you live in the US while shipping to an Australian address. The ACC team can facilitate ShopMate Customs Clearance and have your goods cleared within four hours to make the entire process seamless.

Australian residents can now shop with US retailers using a ShopMate mailing address. You can sign up for a US address for free with Australia Post. Your new ShopMate US warehouse address will consist of your name, a suite number and a street address. You can then enjoy the luxury of shopping online with US retailers. Once your goods are delivered to your ShopMate warehouse, you will receive an email with details of shipping costs, at which point you will need to make a Customs declaration and pay any due duties, taxes and charges.

ACC make ShopMate Customs Clearance easy. Simply lodge your form, invoice and goods receipts online and we will take care of the rest.