FAQ

What is the airline bond collection process?

You will receive a 'notification of release' email once the Customs clearance process is complete. The notification provides valuable information regarding airline bonds collection, including the contact details and the address for the local office. Upon arrival, you will be required to pay any port charges payable after which you will receive your collection slip.

You will be directed to the pick-up dock where you will need to present the collection slip/docket to have your consignment recovered from the bond. A forklift operator will assist you to load your goods onto your vehicle. Smaller consignments must be broken down personally for loading into your own vehicle.