ShopMate Customs Clearance

Select your service *

Don't have time to complete the booking form?
Email us at ops@aucustomsclearance.com.au and we will complete the form for you!
*an additional $20 admin fee applies.

Customs Clearance Completed by:


Timeframes begin once ACC have received all essential information/documentation and do not include Customs holds or delays.

* Timeframes- refers to normal hours of business and only commences once all information/documentation is received to complete the entry on your behalf. ACC hours of business are 0830 to 1830 Monday to Friday, and 1000 to 1400 Saturdays. Public holidays and hours outside these times are excluded.

Call us today on (07) 3184 0881 to discuss your needs or concerns.

User Details
First Name *
Last Name *
Email Address *
Password *
Please enter a password. Your email address and password will be needed in future to log in to your account.
Phone (please include for express contact)
Company (If applicable)
ABN (If applicable)
Address *
Suburb *
State *
Post code *
Country *
Destination City/Port *
Customs Clearance Criteria *
Are the goods used? *
Do the goods contain any solid wood, plant materials or other biological components? *
Consignment Details
ShopMate Item Number
(If known)
Parcel Post Number
(If known)
Country Of Origin
(If known)
Additional Information
Upload Your Documents
ShopMate Invoice *

Select a method to send us your ShopMate Invoice.

Please email your ShopMate Invoice to ops@aucustomsclearance.com.au ensuring you include your ShopMate Invoice number in the subject line.

IMPORTANT: If you're emailing photos of documents please ensure they are clear and legible at A4.

Maximum 4MB file size per attachment
Invoice/Purchase Receipt *

Select a method to send us your Invoice/Purchase Receipt.

Please email your Invoice/Purchase Receipt to ops@aucustomsclearance.com.au ensuring you include your Invoice/Purchase Receipt number in the subject line.

IMPORTANT: If you're emailing photos of documents please ensure they are clear and legible at A4.

Maximum 4MB file size per attachment
Additional Information
Goods Description
Owners Reference
Do you know of any Tariff concession numbers for your products that you would like to claim on your behalf ?
Australia-US Free Trade Agreement (AUSFTA)

If your goods are actually manufactured within the USA then they may be eligible for duty exemptions under the AUSFTA.

Do you wish to claim an Duty exemption? *

Note: In most cases textiles, clothing and footwear DO NOT meet the requirements for duty free entry.

*Conditions Apply. If requested by Customs, you must be able to provide evidence of manufacture (e.g. email/declaration) from your supplier to claim this duty exemption. GST will still apply.

Declaration *
I declare that I am the owner/authorized representative of these goods and that all information provided herein is true and correct.
I have read, understood and agree to the User Agreement and Privacy Policy and hereby authorise Australian Customs Clearance Broker to act as my/our Customs Broker in accordance with Section 181 and for the purposes of the Customs Act 1901.

Your IP address 168.1.8.122 is recorded for Customs and Border Security purposes.

Customs Clearance Completd by:

Note: Airline Bonds are open for weekend collections

Timeframes begin once ACC have received all essential information/documentation and do not include Customs holds or delays.

* Timeframes- refers to normal hours of business and only commences once all information/documentation is received to complete the entry on your behalf. ACC hours of business are 0830 to 1830 Monday to Friday, and 1000 to 1400 Saturdays. Public holidays and hours outside these times are excluded.

Call us today on (07) 3184 0881 to discuss your needs or concerns.

Sub Total
Credit card / Paypal fee
GST
TOTAL

***Plus Government disbursements

If Quarantine Entry Required = Biosecurity Entry fee $50.00 (***plus Biosecurity disbursements)

Import Duty, GST and Other Charges

Your credit card will be charged for the services listed above.

Any additional Duty, GST or Gov entry fees will be charged separately once the Customs Clearance process is complete. You will also receive email notice of your Customs receipt for your records.

*Please refer to our Terms and Conditions for further information.

Additional charges for clearance services.