FAQ

Why use an Australian Customs Clearance, Customs Broker?

*We offer a Duty-free Guarantee. We will have your goods cleared without duty wherever legally possible. If this is not feasible, we will refund duties free of charge up to 4 years from the date of importation. Australian Customs Clearance is powered by 3DL. We are Australia’s first and only specialist Customs broker operating in this field to have been awarded Australian Trusted Trader Status. This means we are a global Authorised Economic Operator, with all systems and security checked and verified by the Australian Border Force (ABF).

Over 75% of all Imports arriving into Australia are covered by Free Trade Agreements and when combined with Tariff Concession Schemes over 82% of all imports may achieve Duty-free status, with the correct advice, documentation and information. Additionally, ACC offers a ‘Duty Minimisation Guarantee’. Our ‘Guarantee is that if an entry is lodged and we do not achieve the lowest possible duty outcome for our customers, we will process refunds free of charge up to four years from importation. *Conditions apply.